How do I make a warranty claim?

The SundaePC comes with a 1-year limited warranty. We will repair or replace any defective computer or component; or have you return the computer for a full refund.

HOW TO SUBMIT A WARRANTY CLAIM

Have a broken product? Let's get it resolved. Here are the steps:

1. Contact us with a description of the problem. Be sure to include the following information:
   • Date of purchase
   • Email address used to make the purchase
   • Order number
   • Serial number. This 12-digit number can be found on the bottom of your product and retail box.
     
     
2. We will send you an email with return shipping instructions.
   • Make sure your returned item is well protected, so it is not damaged during transit.
   • Back up your data before shipping. SundaePC is not responsible for the loss of data during servicing.
     
     
3. Send in your SundaePC product. Please allow up to 5 business days from delivery for us to inspect your product.
   
   
4. Receive your repaired or replacement product.